BUSINESS EXCELLENCE PROCESS

BUSINESS EXCELLENCE CONSULTING

ORGANIZATIONAL DEVELOPMENT

SOFT SKILL ENHANCEMENTS
.... PERSONAL LEADERSHIP
.... ENTREPRENEUR LEADERSHIP
.... COMMUNICATION LEADERSHIP
.... CUSTOMER-CARE LEADERSHIP
.... NEURO LINGUISTIC LEADERSHIP
.... SALES LEADERSHIP
.... ACADEMIC LEADERSHIP
.... INTERVIEWING SKILLS
LEADERSHIP
.... NEGOTIATION AND CONFLICT
MANAGEMENT LEADERSHIP
.... MANAGER'S NLP LEADERSHIP

EMOTIONAL INTELLIGENCE

Negotiations occur in professional areas between both internal & external customers. Within the internal customers the negotiations could happen while in a process appraisal or while managing resources in a project. With an external customer the negotiations could happen on commercial terms, technical expectations, time-lines to a numerous non commercial transactions. Thus mostly all transactions between people include negotiations.

The Negotiation Skills Workshop is designed for professionals to deal with typical organizational situations that they encounter. This two day workshop dwells with imparting softskills for effective negotiations through simulating organizational situations where effective negotiations are to be demonstrated. This workshop is a opportunity to experiment with self and evolve as a win/win negotiator.

The workshop deals with areas such as developing ideal transactional behavioral traits to be an effective negotiator. This is done through understanding of the transaction analysis process where in one can work on limitations within self and develop strengths within. The process also deals with the difficulties involved in saying no and ability to develop skills to negotiate through tough situations. The process also deals with assertiveness skills and skills required to manage difficult people & situations. The workshop also simulates situations on cross culture negotiations and negotiations under limited communication possibilities.

The aim of the workshop is to ultimately help individuals work out best alternatives in a negotiated outcome and to apply the skills to become effective professionals. By developing a higher level of behavioral awareness in negotiation situations and gaining clarity on the rights and wrongs of the negotiation process the participants would be able to work through challenging situations encountered in daily professional lives. This would be achieved by learning effective skills of negotiations, self assessment, practice of acquired skills in a controlled workshop situation, learning human behavior and effective goal setting techniques to be a effective negotiator. Through this process participants would also be able to size the traits demonstrated by effective professionals through the latest management theories such as Transaction Analysis, Neuro Linguistic Programming & the Best Alternative To Negotiated Agreement (BATNA)

Thus in a nutshell this two day programme deals with the typical soft skills requirements of a professional to evolve as a empowered negotiator.

- - - - - - - - -	DAY 1 [ ESSENTIAL OF NEGOTIATION ] Self Assessment Basic Negotiation skills through adult learning process Theory of negotiation through TA Developing Emotional Intelligence Competencies Discovering the personal negotiation style The NLP meta-model application to negotiation Understanding the customers decision making process Simulations for effective negotiations	- - - - - - - -	DAY 2 [ APPLICATION ] Positions in negotiations and models of negotiation Assertiveness Skills Simulating organizational dynamics for effective negotiation Cross Culture Negotiations Beliefs & Value Systems and Economic considerations Characteristics of an ideal negotiator Programme Outcome
- - - - - -	Imbibe skills of effective negotiations Learn models of negotiations Gain control on situations Understand the human dimension in negotiation Adapt and develop a process specific to the organization Challenge existing personal paradigms in simulations.