BUSINESS EXCELLENCE PROCESS

BUSINESS EXCELLENCE CONSULTING
.... CONSULTING OPPORTUNITIES
... Assessment Center
... Business Process Engineering
... Change Mangement
... Coaching and Mentoring
... Competency Mapping
... Computer Based Training
Tools Design
... Cultural Adaptation of Products
... Cultural Adaptation Post Mergers
and Acquisitions
... Designing HR Processes
... Designing Learning/Development
Processes & Departments
... Managing Innovation Centers
... Organization Surveys
... Succession Planning

ORGANIZATIONAL DEVELOPMENT

SOFT SKILL ENHANCEMENTS

EMOTIONAL INTELLIGENCE

Computer based training or instruction involves computer generated presentation of material, through video and audio media, with interaction on the part of the trainee. For example, material may be presented in a format that requires the trainee to respond. The trainee’s correct responses then receive positive reinforcement from the computer and incorrect responses are diagnosed, followed by an additional instruction until the correct response is learned.

Some of the techniques used for CBT are as follows:

PI (Programmed Instruction) - It consists of text, graphics and perhaps multimedia enhancements that are stored in the memory and connected to one another electronically. Material to be learned is grouped into chunks of closely related information. Typically the trainees are presented with the information in the chunk and then tested on their retention of the information. If they have not retained the information they are referred back to the original information.
If they retained the information they are referred to the next chunk of information to be learned.

CMI (Computer-Managed Instruction) - It uses a computer to manage the administrative functions of training, such as registration, record keeping, scoring and grading.

ICAI (Intelligent Computer Assisted Instruction) When the computer-based training system is able to provide some of the primary characteristics of a human tutor; it is often referred to as an Intelligent Computer-Assisted Instruction (ICAI) system. Expert systems are used to run the tutoring aspect of the training, monitor trainee knowledge with a programmed knowledge model, and provide adaptive tutoring based on trainee responses.

ITS (Intelligent Tutoring Systems) - It makes use of artificial intelligence to provide tutoring that is more advanced than ICAI type tutoring. ITS “learns” through trainee responses the best methods of facilitating the trainee’s learning.

Simulations- Computer simulations provide a representation of a situation and the tasks to be performed in the situation. The representation can range from identical (e.g., word processing training) to fairly abstract (e.g. conflict resolution). Trainees perform the tasks presented to them by the computer program and the computer program monitors their performance.

Virtual Reality- Virtual reality is an advanced form of computer simulation, placing the trainee in a simulated environment that is “virtually” the same as the physical environment. This simulation is accomplished by the trainee wearing special equipment such as head gear, gloves and so on, which control what the trainee is able to see, feel and otherwise sense. The trainee learns by interacting with objects in the electronic environment to achieve some goal.